Tools & Controls
Your Responsible Gaming Toolkit
Every bpjs99 Member has direct access to these tools from their account dashboard at any time. You do not need to contact support to activate limits or take a time-out — they are self-service and take effect immediately.
Deposit Limits
Set a daily, weekly, or monthly maximum deposit limit on your account. Once your chosen limit is reached within the period, no further deposits can be made until the period resets. Reducing your deposit limit takes effect immediately; increasing it is subject to a 48-hour cooling-off period to protect against impulsive decisions made during a session.
Loss Limits
Define the maximum amount you are comfortable losing within a given period (daily, weekly, or monthly). Once your loss limit is reached, your account is automatically restricted from placing further bets until the period ends. Loss limits cannot be increased without a 48-hour review window, giving you time to reconsider.
Wager (Stake) Limits
Cap the maximum amount you can wager on any single bet or game round, or set a rolling wager total across a period. This tool is particularly useful for Members who want to extend their session enjoyment without risking large sums on individual bets — whether on sports, togel (Indonesia's traditional numbers lottery), or slot games.
Session Time Limits
Set a maximum session duration after which you will be automatically logged out. You can choose from preset durations (30 minutes, 1 hour, 2 hours, 4 hours) or define a custom limit. A reminder notification will appear 10 minutes before your session limit is reached. This tool helps prevent extended, unintended gaming sessions that can contribute to problem gambling behavior.
Time-Out (Cool-Off) Period
Take a short break from the Platform by activating a Time-Out period of 24 hours, 48 hours, 7 days, or 30 days. During a Time-Out, your account remains open and your balance is preserved, but you cannot log in, deposit, or place bets. Time-Out periods cannot be cancelled once activated — they run to full term. Your pending withdrawal requests will still be processed normally during Time-Out.
Self-Exclusion
If you feel that gambling is causing serious harm to you or your family, self-exclusion allows you to permanently close your bpjs99 account and block yourself from re-registering for a minimum of 6 months, 1 year, 3 years, or permanently. Self-exclusion requests are processed by our compliance team within 24 hours. We will refund any remaining account balance to your verified payment method. Self-exclusion is not reversible before the chosen period expires.
Know the Signs
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Being aware of the early warning signs — in yourself or someone you care about — is the first step toward getting help. If you recognize several of the behaviors below, we strongly encourage you to use our self-exclusion tools or contact our support team.
Chasing losses by increasing bet sizes or playing longer than intended after a losing session.
Gambling with money designated for essential expenses such as rent, food, utilities, or family needs.
Hiding gambling activity from family members, partners, or close friends out of shame or fear of judgment.
Feeling irritable, anxious, or depressed when not gambling, or when attempting to reduce gambling activity.
Spending increasing amounts of time gambling, often losing track of how long a session has lasted.
Borrowing money from friends, family, or financial institutions specifically to fund gambling sessions.
Feeling a compulsive need to gamble with ever-increasing stakes to achieve the same level of excitement.
Making repeated unsuccessful attempts to reduce, control, or stop gambling despite wanting to do so.
Neglecting work, studies, family responsibilities, or personal relationships because of time spent gambling.
Self-Assessment
Is Your Gambling Under Control?
The questions below are adapted from internationally recognized problem gambling screening tools. Read each question honestly and consider how often the described behavior applies to your gambling activity over the past 12 months.
This is not a clinical diagnostic tool. If you answer "yes" to three or more questions, we strongly recommend activating a Time-Out or contacting our responsible gaming support team for a confidential conversation.
Answer Honestly
Have you ever gambled with more money than you intended to spend when you first sat down to play?
Have you felt the need to increase your bet amounts over time in order to feel the same level of excitement?
Have you returned to gambling the day after a significant loss in order to try to win back what you lost?
Have you ever lied to a family member or friend about how much time or money you have spent gambling?
Has gambling ever caused you to miss work, neglect family obligations, or fall behind on regular financial commitments?
Have you ever felt restless, anxious, or irritable when attempting to cut down or stop gambling?
Have you ever borrowed money or sold personal possessions in order to fund a gambling session?
Step-by-Step Guide
How to Activate Responsible Gaming Tools
All responsible gaming controls are available directly within your bpjs99 account. No phone call or waiting period is required to activate limits or a Time-Out — the process takes less than two minutes. For self-exclusion, our compliance team will confirm and finalize the request within 24 hours.
If at any point you have difficulty locating these settings or need assistance, our 24/7 support team is available via Live Chat on-site, WhatsApp at +62 811 0000 9999, or email at [email protected].
Log In to Your bpjs99 Account
Access the Platform via your browser and sign in using your registered email address and password. Ensure you are on the official bpjs99 domain. If you have forgotten your password, use the account recovery option on the login screen.
Navigate to Account Settings
Click on your account icon or username in the top-right corner of the screen. From the dropdown menu, select "Account Settings" or "My Profile" to open your personal account management area.
Open the Responsible Gaming Section
Within Account Settings, locate and click the "Responsible Gaming" tab. This section contains all available controls: deposit limits, loss limits, wager limits, session time limits, time-out periods, and self-exclusion options.
Select and Configure Your Chosen Tool
Click the tool you wish to activate. Enter your chosen limit value or select a time period from the available options. Review the details carefully — particularly the cooling-off period rules that apply to increases in limits.
Confirm and Save
Click the confirmation button to apply your settings. Deposit limits, loss limits, session limits, and time-out periods take effect immediately upon confirmation. You will receive an email confirmation to your registered address. For self-exclusion requests, a compliance agent will follow up within 24 hours to finalize the closure and process any remaining balance.
Our Commitments
bpjs99 Responsible Gaming Policy
The following outlines bpjs99's formal responsible gaming commitments and practices. These are binding obligations that our platform upholds at all times.
Age Verification & KYC
bpjs99 requires all new Members to confirm that they are at least 21 years of age at the point of registration. This declaration is legally binding under the account Terms & Conditions. Before any withdrawal can be processed, and at any point at our discretion, Members are required to complete full KYC verification by submitting a valid Indonesian government-issued identity document (KTP, passport, or SIM), proof of residential address, and bank account or e-wallet confirmation matching their deposit method.
KYC verification is not merely a regulatory formality — it is a genuine safeguard that ensures the person operating the account is the verified adult owner, and that no underage individual has gained access to real-money gaming features. We cooperate fully with any parental or guardian inquiry concerning suspected underage access.
Proactive Player Monitoring
bpjs99 operates an internal responsible gaming monitoring system that reviews Member account activity for behavioral indicators associated with problem gambling. These indicators include, but are not limited to: rapid escalation in deposit frequency or amounts, persistent loss-chasing behavior, dramatic increases in session length, and repeated failed attempts to withdraw funds followed by further deposits.
When our system or a support agent identifies an account displaying these indicators, a trained responsible gaming specialist may reach out proactively to check in with the Member, share information about our available tools, and — where appropriate — suggest a voluntary Time-Out or self-exclusion. This outreach is always supportive, non-judgmental, and completely confidential.
Responsible Advertising
bpjs99 is committed to marketing its services responsibly. Our promotional materials are targeted exclusively at adults aged 21 and above. We do not use advertising imagery, language, or themes that could appeal to minors. We do not send unsolicited marketing communications to individuals who have not opted in to receive them, and we honor all opt-out requests within 48 hours.
Bonus promotions and incentives offered by bpjs99 are designed to enhance entertainment value, not to pressure Members into depositing beyond their means. We do not offer bonuses that have the effect of trapping Members in negative financial situations, and all bonus terms are published clearly and transparently on the Platform.
Staff Training & Awareness
All bpjs99 customer support and compliance staff receive dedicated responsible gaming training as part of their onboarding process and through regular refresher modules. This training covers how to identify signs of problem gambling in Member interactions, how to conduct sensitive and empathetic conversations with Members who may be experiencing harm, and the correct procedures for escalating high-risk cases to our dedicated responsible gaming specialists.
Our Indonesian-speaking support agents are specifically trained to communicate sensitively about gambling harm with Members from a cultural context that may carry stigma around admitting financial or mental health difficulties. bpjs99 is committed to ensuring that language and cultural barriers do not prevent Members from accessing help when they need it.
Get Help Now
Reach Our Support Team
If you are concerned about your gambling or that of someone you care about, please do not wait. Our responsible gaming support team is available 24 hours a day, 7 days a week, with Indonesian-speaking agents always on duty.
Live Chat
Connect instantly with a support agent directly on the bpjs99 Platform. No waiting — responses in under 2 minutes.
Send us a message on WhatsApp for a quick, private conversation with our responsible gaming team.
Email Support
Send us a detailed email and our responsible gaming specialists will respond within 24 hours (WIB).
Response Hours
Live Chat and WhatsApp responses are available around the clock. Email responses within 24 hours.
Additional Support Resources
If you feel you need support beyond what bpjs99 can provide directly, we encourage you to speak with a licensed mental health professional or counselor in your area. Residents across Indonesia — in Jakarta, Surabaya, Bandung, Bali, Yogyakarta, and other cities — can access mental health services through local government health clinics (Puskesmas), private counseling centers, or hospital outpatient psychiatry departments. Seeking professional help for gambling-related distress is a sign of strength, and bpjs99 fully supports any Member who chooses to do so. Your account can be placed under self-exclusion while you seek help, ensuring you are not tempted to return before you are ready.
Reality Checks
bpjs99 offers an optional on-screen reality check feature that displays a pop-up notification at set intervals (every 30, 60, or 90 minutes) during an active session. The notification shows your session duration, total amount wagered, and net win or loss for the session. This helps you maintain an accurate and honest picture of your gambling activity without relying on memory alone.
Account Activity History
Every bpjs99 Member can access a full, exportable record of their account activity — including all deposits in IDR (Rp), all withdrawals, all bets placed, all game results, and all bonus transactions — from their Account Settings page. Reviewing this history regularly is one of the most effective ways to maintain an honest understanding of your gambling patterns and spending.
Permanent Account Closure
Any Member may request permanent closure of their bpjs99 account at any time, for any reason. Unlike a temporary Time-Out, a permanent closure means the account cannot be reopened at a later date. All remaining balances will be returned to the verified payment source within standard processing times. To request permanent closure, contact our support team via Live Chat, WhatsApp, or email — a member of the team will guide you through the process.